Return Policy

REPLACEMENTS/EXCHANGES:

Items to be replaced must meet the same conditions as items returned to SimplyCovers.com for refund. Non-defective items returned for exchange must be in a new, ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order. Customers are responsible for all return shipping costs.

If you request that an item be replaced, we will ship your new item after we receive and process your returned product. Please allow 5-10 business days to process your return once it has arrived at our warehouse.

If you need the alternate item right away, we suggest placing a new order for the replacement product via our online shopping cart, or email us at sales@simplycovers.com for expedited ordering. Express shipping charges may apply for rush orders.

RETURNS:

Orders unopened in original unused condition may be retuned within 30 days of delivery date for a full refund (return freight charges are not refundable) with a returned merchandise authorization (RMA) number. Customers are responsible for all return shipping charges.

Please email us for an authorization number. You will need to include your Customer Order ID. This ID can be found on the bottom left of the shipping label you received with your cover if you have misplaced your original order receipt.

Shipments without a valid RMA# clearly posted on the outside of the box will incur a 15% restocking fee. SimplyCovers.com is not responsible for items returned without traceable markings (customer's name, ORDER ID, address and RMA#) on or in the box.

REFUNDS/CREDITS:

All returned item(s) will be examined upon arrival at our warehouse. In order to receive full credit for your return (not including return shipping costs), the item(s) must meet the following criteria:

• The item(s) must be returned in new condition
  All items returned for refund or exchange to SimplyCovers.com must be in a new, ready-to-sell condition. This includes all packaging, hardware and paperwork that were part of your original order.

• The return package must be clearly labeled with a proper Return Merchandise Authorization Number (RMA#
  Items returned without obtaining an RMA# first are not accepted.

After we accept your return, the credit card originally used to place your order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs. A refund check may also be issued.

**If a product is not in new condition (including original packaging and paperwork) or does not meet the return conditions, we may be unable to issue you a credit or exchange for a replacement, and the item may be shipped back to you.

If you have any questions regarding the above information, please contact us at sales@simplycovers.com.